 | In today’s world where the market has entered cutthroat competition for post sale customer service and support have become the most vital ingredients for a business to be highly successful. Customer service industry has become highly demanding with bar for quality rising continuously as more and more companies are creating a steep competition. Most challenging aspect of customer support is customer redressals and complaint tracking for customers. Déjà Vu teamed up with industry leaders to develop Pivot – Service CRM for service & support centric industries to let companies have a hawk eye view of the service process. Pivot enables companies keep a check on service centers while controlling the call center support operations. Pivots, by itself, communicates with the customers keeping them informed about the track of their complaint. This increases company’s brand value, customer loyalty and have high levels of customer satisfaction. This helps in retention of the old customers and adding new due to efficient service model. Pivot – Service CRM offers following modules:
Pivot is developed using the following technologies: Front End: Asp.Net, Vb.Net Back End: MSSQL Server |